Tissyo Help
Purchases: restore, manage, refund
Tissyo apps are sold on the App Store, so your purchases and subscriptions are tied to your Apple Account, not to a Tissyo account or a device. Apple processes payments; Tissyo has no access to them.
Restore a purchase (new device, reinstall)
- Make sure the device is signed in to the App Store with the same Apple Account used for the purchase.
- Open the app and use its restore option: in Settings (Studio: Pro section; Interact: plan & subscription; Jury: Subscription; Voice: Purchase) or on the app’s purchase screen (PomodoFlow: Premium). Tissyo Copy is free: nothing to restore.
- If nothing changes, make sure in-app purchases are allowed on the device, restart it and try again.
Good to know: a Tissyo Jury subscription covers iPhone, iPad and Mac. For Tissyo Voice, an iPhone/iPad purchase does not unlock the Mac version, and vice versa. VoiceReader AI, SnapTuts and SnapInteract are the former names of Voice, Studio and Interact: your purchases remain valid.
Manage or cancel a subscription
Subscriptions are managed from your Apple Account:
- iPhone / iPad: Settings > [your name] > Subscriptions > choose the subscription > Cancel Subscription.
- Mac: App Store > click your name at the bottom of the sidebar > click your name again > Subscriptions > choose the subscription > Cancel Subscription.
During a free trial, Apple asks you to cancel at least 24 hours before it ends.
Request a refund
Refunds are decided and issued by Apple: sign in at reportaproblem.apple.com, choose “I’d like to” > “Request a refund”, pick the reason and the app or subscription, then submit. Apple says it usually replies within 24 to 48 hours.
Charged but still locked?
Try restoring first. If you were charged and the purchase still won’t restore, contact us from the app’s help page with a screenshot of your Apple receipt. Never send payment details or your password.
