InteractTissyo Interact · Make participants
Test the connection before the session
The Mac needs Internet. Participants can join from the establishment’s Wi-Fi or their mobile data: they don’t need to be on the same network as the Mac.
To do before the first class in a new location.
Start your real session
Use the same Mac and, if possible, the same network as the day of the class.
Display the participant QR code
Wait for the ‘Participants connected’ state. Tissyo Interact will automatically retry if the network responds slowly.
Scan with your own phone
Send a real answer. If possible, test once on Wi-Fi and once on mobile data.
Keep a simple plan B
If the participant Wi-Fi is filtered, ask participants to use their mobile data. If the Mac can’t access the Internet, change the network or use a shared connection.
If no one joins
Proceed in this order: each step allows you to isolate the cause without modifying the Mac’s security settings.
Look at the state in SnapInteract
‘Connection in recovery’ means the app is already working. Wait 30 seconds. After several failures, open Help → Connection Diagnosis.
Change only the phone network
Turn off the phone’s Wi-Fi and rescan in 4G/5G. If this works, the participant Wi-Fi is probably filtering go.snapinteract.fr.
Prepare the report
In the app: Help → Launch Diagnosis → Prepare the email to the support. The report is local, censored, and shared only if you decide.
Message for your DSI.
Ask for targeted authorization. It’s not necessary to open an incoming port or disable the firewall.
